Terms and Condition:

 

 Membership

• All Memberships cannot be shared.

• Unused memberships can be fully refunded within 7 days from the date of purchase, if you use the membership within 7 days of purchase and wish to cancel, you must submit a written application to us. The used membership will be deducted based on the following rates: Mop350 per credit for group class.  After 7 days from purchase, memberships cannot be refunded.

• A 5% refund fee of the membership package amount will apply to all cancellations, and membership will be terminated after refund.

• Sessions remaining will not be rolled over once membership expires. 

 

Cancellation Policy

• Both Group and Private session cancellations must be made at least 24 hours prior to your scheduled time. 

• Bookings can be made and cancelled via the Mindbody App or by phone during business hours. Bookings and cancellations are not accepted via social media. 

• In the event of no-show or late cancellation, credit/credits will be deducted from your membership account. 

• Pilates House Macau Assoc. reserves the right to change the class type and instructors of the class. 

• Group sessions will be cancelled 2 hours prior to commencement if there are no sign-ups.

• All sessions will be cancelled 2 hours before Tropical Cyclone Signal No.8 (or above) or Black Rainstorm Warning Signal is hoisted. Credit/credits will be returned to members. 

• All sessions will resume 3 hours after Tropical Cyclone Signal No.8 is replaced by Signal No.3, and 1 hour after Black Rainstorm Warning Signal is cancelled. Late cancellation policy applies in both cases.

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Payment Policy

• Booking can only be confirmed once payment is made. 

 

Attendance

• Your safety is our top priority. Please inform us of any medical conditions, including pre/postnatal, injuries, or other physical conditions. Consult your doctor before signing up for sessions. Instructors may advise attending a more suitable session if needed. Please rest if you're unwell.

• We recommend attending at least 5 Reformer Base sessions before advanced sessions.

 

Booking

• Group session bookings can be made up to 14 days in advance and 5 minutes before the session.

• ​No bookings will be accepted within 5 minutes before commencement.

 

Attire

• Non-slip socks are required for all session type.

• Please wear form-fitting attire.

    

Waitlist 

• You can join the waitlist for full sessions. Mindbody will automatically add you to the session if a spot opens up up to 6 hours before it starts. You will be notified. If you can't attend, cancel at least 6 hours before or notify us.

 

Punctual

• To ensure the health and safety of members, please DO NOT be late and attend sessions on time. Please note that missing the important warm-up part of the course may increase the risk of injury. If any unexpected situation occurs, Macau Pilates House Association will not be held responsible.

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Personal Agreement 

• I understand that all sales are final and memberships are non-extendable, non-transferable, and non-refundable after 7 days from purchase.

• I consent to Pilates House Macau Association using my personal information for direct marketing purposes. I understand I can opt out of future correspondence.

• I agree that Pilates House Macau Association is not responsible for the safekeeping of personal belongings during sessions. I understand the risks involved and will not hold the association liable for injury, property loss, or death.

• By booking into a session, I automatically agree to the above terms and conditions.

    

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Pilates House Macau Association reserves the right of final membership explanation.