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TERMS & CONDITIONS

 Package

  • Group trial offer is applicable for Reformer Base Class only. 

  • Private trial offer is applicable for Senior instructor only, schedule subject to instructor’s availability.

  • Trial offer valid for new clients only, each new client can enjoy the privilege of purchasing both group and private trial once respectively.

  • The package cannot be shared.

  • All Purchases are strictly non-refundable,  non-exchangeable and non-transferable. 

  • Classes remaining will not be roll-over nor extended once package expires.

 

Cancellation Policy

  • Both Group and Private Class cancellation must be made 24-hours before your class  starts. In the event of no-show and late cancellation, a session credit will be deducted from your class package.

  • Class bookings can be made and canceled via Mindbody App or by phone call during  business hours. Bookings and cancellations are not accepted via social media.                                                         

  • Pilates House Macau reserves the right to change class type and instructors of the class. 

  • Group class will be cancelled 2-hours prior class commencement if there is no sign up.

  • All Classes will be cancelled 2-hours before Tropical Cyclone Signal No.8 (or above), or Black Rainstorm Warning Signal is hoisted. Class credit will be returned to members.

  • Classes will resume 3-hours after Tropical Cyclone Signal No.8 is replaced by Signal No.3. Late cancellation policy applies.

  • Classes will resume 1-hour after Black Rainstorm Warning Signal is cancelled. Late cancellation policy applies.

 

Payment Policy

  • Booking can only be confirmed once payment is made. 

 

Attendance

  • Your safety is our first priority. Please inform us if you have any medical condition, including but not limited to pre/post natal, injury or any other physical condition. We highly recommend you to consult your doctor before you sign up for our class. Due to safety concern, our Instructors might advice you to attend another class which is more suitable for you. Last but not least, as much as we love to see you in our class, we would seek your help to be responsible and to rest up if you are feeling unwell.

  • We require new client to take AT LEAST 5 Reformer Base classes before proceeding to any advance classes.

 

Booking

  • Group class booking can be made 14 days in advance.

  • Private Class booking must be made 6-hours in advance 

  • No booking will be accepted 5-minutes before class commencement 

 

Attire

  • Non-slip socks are required for all class type.

  • Please make sure you wear something form-fitting.

    

Waitlist 

  • We know how much you love our classes, you can put yourself on wait list even if the class is full. Mindbody automatically adds you in from the waitlist to the class up to 6 hours before the class starts. You will receive an email notification. In case you got moved up and cannot attend the class, please cancel the class at least 6 hours before the class starts or give us a call. No-show / late cancellation charges apply for no notifications received.

 

Running Late

  • No late comers are allowed to join the class.

  • For safety purposes, new client MUST arrive at least 10 minutes before class for a proper orientation.

 

Personal Agreement 

  • I understand that all sales are final and class packages are strictly non-extendable, non-exchangeable, non-transferable and non-refundable.

  • I hereby consent Pilates House Macau to use my personal information for direct marketing purposes. Pilates House Macau may contact me by mail, telephone, email or SMS to market our products and services. Pilates House Macau will always give you the opportunity to opt out of receiving any future direct marketing correspondence. 

  • I agree that Pilates House Macau Association is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Pilates House Macau Association or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. Pilates House Macau Association does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Pilates House Macau Association staff member.

  • By BOOKING INTO A CLASS YOU AUTOMATICALLY AGREE TO THE ABOVE TERMS AND CONDITIONS.

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