Cancellation Policy

At Pilates House Macau our class sizes are small and can fill quickly. This is why our Cancellation Policy exists which all clients must be adhered to:

  • Group classes: Cancellations need to be made more than 24 hours prior to your class beginning (morning or evenings). We understand that sometimes unforeseen circumstances can arise but we have to be strict, fair and consistent with all clients, therefore, NO exceptions will be made.

  • Private sessions: A 24hr cancellation policy applies. NO exceptions .

 

Payment Policy

Payment must be made upon booking, NO exceptions.

To book a class please email us at contact@pilateshousemacau.com for more information or pay cash at the time of booking at the studio.

 

Waitlist

If the class you want to attend is full, join the waitlist. To join the waitlist you must have a class credit in your account. If a spot opens up, you will be notified by email, text, or phone depending on the preference set in your profile. To receive these reminders your Mindbody profile must be set to accept notifications and reminders.  You can remove yourself from the waitlist up to 4 hours before the class starts-- please do so if you no longer plan on joining the class -- if you are pulled off the waitlist within the 12-hour cancellation window- your account will be credited as if you attended.

 

TO CHECK YOUR WAITLIST STATUS, LOG INTO MINDBODY, GO TO MY INFO, CLICK MY SCHEDULE. IF YOU GOT INTO THE CLASS IT WILL SAY “WAIT LIST UNCONFIRMED.” IF YOU DO NOT WANT THIS CLASS, BE SURE TO REMOVE YOURSELF OR NOTIFY US AND WE’LL REMOVE YOU! 

 

Running Late

 

Please arrive at least 5 minutes before class. If you're running late and have not notified the studio by email or phone your spot may be given to a standby student. Please note, we lock the studio door at the start of class. Student will not be let in 15 minutes after the class start and will be marked as missed.

For safety purposes, new students MUST arrive at least 10 minutes before class for a proper orientation to the reformer.

 

Age limits and restrictions

Pilates House Macau does not offer childcare services. You must be at least 16 years of age to attend our classes. Children younger than this age are not permitted in our studios and are not to be left in the reception area or the studio while you attend classes. You may be turned away from the studio should you arrive with your children as it is not a safe environment and can cause disruptions to other clients.

 

 

Personal Agreement

I agree that Pilates House Macau is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Pilates House Macau or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. 

Pilates House Macau does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Pilates House Macau staff member.

By booking into a class you automatically agree to the above Terms & Conditions.

LOCATION-TAIPA

 1G FABRICA VA NAM

568 AVENIDA OLYMPICA

TAIPA, MACAU SAR

OPENING HOURS

MON - FRI: 8:00am - 8:30pm
SAT : 9:00am - 12:00pm

TEL.  +853 6272 0531

LOCATION-MACAU

 Macau, Avenida da Praia Grande

No: 655 Edf, Great Will.

19th floor A 

OPENING HOURS

MON - FRI: 12:00pm - 8:30pm
SAT : 9:00am - 12:00pm

TEL.  +853 6272 0531

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