TERMS & CONDITIONS

Terms and Condition:

Membership

All Memberships cannot be shared.
Unused memberships can be fully refunded within 7 days from the date of purchase, if you use the membership within 7 days of purchase and wish to cancel, you must submit a written application to us. The used membership will be deducted based on the following rates: Mop350 per credit for group class; Apprentice Instructor Private Mop720 per credit, Duet Mop1,300 per credit; Instructor Private Mop790 per credit, Duet Mop1,400 per credit; Senior Instructor Private Mop900 per credit, Duet Mop1,720 per credit. After 7 days from purchase, memberships cannot be refunded.
A 5% refund fee of the membership package amount will apply to all cancellations, and membership will be terminated after refund.
Sessions remaining will not be rolled over once membership expires.

Cancellation Policy

Both Group and Private session cancellations must be made at least 24 hours prior to your scheduled time.
Bookings can be made and cancelled via the Mindbody App or by phone during business hours. Bookings and cancellations are not accepted via social media.
In the event of no-show or late cancellation, credit/credits will be deducted from your membership account.
Pilates House Macau Assoc. reserves the right to change the class type and instructors of the class.
Group sessions will be cancelled 2 hours prior to commencement if there are no sign-ups.
All sessions will be cancelled 2 hours before Tropical Cyclone Signal No.8 (or above) or Black Rainstorm Warning Signal is hoisted. Credit/credits will be returned to members.
All sessions will resume 3 hours after Tropical Cyclone Signal No.8 is replaced by Signal No.3, and 1 hour after Black Rainstorm Warning Signal is cancelled. Late cancellation policy applies in both cases.

Payment Policy

Attendance

Your safety is our top priority. Please inform us of any medical conditions, including pre/postnatal, injuries, or other physical conditions. Consult your doctor before signing up for sessions. Instructors may advise attending a more suitable session if needed. Please rest if you're unwell.
We recommend attending at least 5 Reformer Base sessions before advanced sessions.

Booking

Group session bookings can be made up to 14 days in advance and 5 minutes before the session.
No bookings will be accepted within 5 minutes before commencement.

Attire

Waitlist

You can join the waitlist for full sessions. Mindbody will automatically add you to the session if a spot opens up up to 6 hours before it starts. You will be notified. If you can't attend, cancel at least 6 hours before or notify us.

Punctual

To ensure the health and safety of members, please DO NOT be late and attend sessions on time. Please note that missing the important warm-up part of the course may increase the risk of injury. If any unexpected situation occurs, Macau Pilates House Association will not be held responsible.

Personal Agreement

I understand that all sales are final and memberships are non-extendable, non-transferable, and non-refundable after 7 days from purchase.
I consent to Pilates House Macau Association using my personal information for direct marketing purposes. I understand I can opt out of future correspondence.
I agree that Pilates House Macau Association is not responsible for the safekeeping of personal belongings during sessions. I understand the risks involved and will not hold the association liable for injury, property loss, or death.
By booking into a session, I automatically agree to the above terms and conditions.

Pilates House Macau Association reserves the right of final membership explanation

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